Faq
Frequently Asked Questions (FAQ)
Product Features
Q: What are the size and weight of the product?
A: The Portable Massager measures 250 × 170 × 175 mm and weighs approximately 1.4 kg. The Pillow Massager measures 340 × 190 × 330 mm and weighs around 1.51 kg.
Q: What material is the exterior of the massager made of?
A: The exterior is made from high-quality, durable materials designed to be soft to the touch while ensuring long-lasting use.
Usage & Operation
Q: Is the massager easy to use?
A: Yes! Simply place the massager on the desired area, secure it using the strap, and turn it on. You can easily customize your session by adjusting the massage mode, heat function, and intensity level.
Q: Can this product be used on multiple body parts?
A: Absolutely. The HiZoo massager is designed for versatile use and can be applied to areas such as the neck, shoulders, back, waist, legs, and more.
Battery & Charging
Q: Is the massager rechargeable or does it use replaceable batteries?
A: The HiZoo massager features a built-in lithium-ion battery. It is rechargeable via a USB-C port, so there’s no need to replace batteries.
Q: How long does the battery last on a full charge?
A: Battery life may vary depending on usage, but a full charge is designed to support multiple massage sessions.
Shipping
Q: How long does it take for my order to be shipped?
A: Orders are typically processed and shipped within 1–2 business days. Please note that weekends and holidays are not included. Once your order is shipped, you will receive a tracking number to follow its delivery.
Returns, Refunds & Cancellations
Q: Can I change or cancel my order?
A: If you need to make changes or cancel your order, please contact us as soon as possible. Cancellations can only be processed if the order has not yet entered the shipping process. Once shipped, the order must follow our return policy.
Q: Do you accept returns?
A: Yes, returns are accepted according to our return policy. Please ensure the product is unused and in its original packaging.
Warranty
Q: How long is the HiZoo warranty?
A: Every HiZoo device comes with a 2-year warranty starting from the date your order is marked as delivered.
Q: What does the warranty cover?
A: The warranty covers manufacturing defects and workmanship issues under normal use conditions. It does not cover damage caused by misuse, accidents, or unauthorized modifications.
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